FAQ's

We Have Attempted To Answer Some Of The Frequently Asked Questions In The FAQ's Section, Do Refer Them !  BELOW

 

We've Been In Your Shoes Ourselves And Encountered Most Of The Problems You Might Face, Both Online And While Traveling. Don't Be Afraid To Ask A Question,
No Matter How Silly You Think It May Be.
However, Many Commonly-Asked Questions Are Already Answered On Our FAQ Page. With
If Yours Is Not Answered, The Simple Form On That Page Will Get Our Attention Quickly.

 

Booking Term

Email The Booking info@brothershorizons.com
We Will Get Back To You With Personal Identification Number (P.I.N. Number).
Mentioned The P.I.N. Number With All Your Correspondence.
On Acceptance & Confirmations Against Deadline For Payments.You Need To Deposit The Payments Before Deadline

Bank Details

ONLINE TRANSFER Into Our Current Accounts In Axis Bank.
DIRECT CHEQUE DEPOSIT Into Our Current Accounts In Axis Bank At Any Branch/ ATM In India
DIRECT CASH DEPOSIT Only Into Our Current Account In Axis Bank; At Any Branch In India Along With 1.5% Bank charges of the total amount.
By CASH Or CHEQUE Handed Over Personally (Or By Your Rep) AT OUR GANGTOK OFFICE
OUTSTATION CHEQUE Payments Are Acceptable Only If They Are Delivered (Or We Get A Scan Of The Bank Deposit Slip) At Least 4 Working Days Before The Payment Due Date
OUTSTATION PAYMENTS By A Payable At Gangtok & DD Sent To Our Delhi Office By Courier/Post.
CHEQUE / DD To Be Made In Favour Of "Brothers Team."
Axis Bank Details Axis Bank Gangtok
Account Name Brothers Team
Account Number 912020065967227
Account Type Current
Branch Gangtok
Branch Code 000112
CRN Number 37479171212
MICR Number 737211002
IFSC Code UTIB0000112

 

International Payments In USD / GBP/ EUR Can Be Made Directly Into Our EEFC A/C Through O.T.T. / Wire Transfer /Cheque/Cash Deposit Contact Us :

Cancellation Policy

Confirmed Booking Cancellation Minimum INR 3000.00 Will Be Charged Irrespective.
70% Of The Gross Amount Will Be Refunded On Outside 60 Days & Above Booking.
60% Of The Gross Amount Will Be Refunded On Outside 30-60 Days Of Departure.
50% Of The Gross Amount Will Be Refunded On Outside 10-30 Days Of Departure.
100 % Of The Gross Amount Will Be Forfeited On Cancellation Within 10 Days Of Departure.
On Any Confirmed Bookings Minimum INR 3000.00 shall be levied.

 

Amendment
Amendment Of Booked Tour Will Be Treated As Cancellation. However, Minor Amendments Can Be Made On The Payment Of A Communication Charge Of INR 1500.00 Actual Raised By The Providers, Which Will Vary From Case To Case.

 

Refund

Refund Against Amendment And Cancellations Will Be Paid Directly To The Source Only. It Would Take At Least 15 Days To Process Such Refund. However, There Is NO REFUND For Any Unutilized Services Example – Meals, Entrance Fee, Optional, Hotel, Sightseeing, Transportation (Surface / Air). All Refund Made Will Be In INR (Indian Rupees).

 

Postal Address

Hotel - Singyang, Lachung, North Sikkim Sikkim
Gangtok Office - Old Children Park, M.G. Marg, Gangtok Sikkim

In Case If You Are Book And The Program Is We Cancel ?

In Case You Are Booked And It Becomes Inaccessible Due To Natural Calamities Like Floods, Landslides, And Earth Quakes. We Shall Endeavor To Put You An Alternate Hotels Convenient Subject To Availability.
Else We Shall Issue A Transferable Voucher For The Full Amount,, Which Can Be Utilized At Our Other Hotel At Sikkim & Darjeeling Sector Till October 2014.
Amendment Of Booking Will Be Treated As Cancellation. However, Minor Amendments Can Be Made On The Payment Of A Communication Charge Of Inr 1500.00 Actual Raised By The Providers, Which Will Vary From Case To Case.
In Case Booked & Confirmed Bookings Minimum Charges Will Be Levied Which Is Inr 3000.00

 

If Cancelled At Last Moment?
North Sikkim Tours If Cancelled On Last Moment Full Amount Is Forfeited And It Will Not Be Adjusted Anywhere Even The Transporters Are To Be Paid In Full The Fuel Or Gas Cost Is Also Not Refunded.
As A Gesture Of Good Will We Normally Provide Transportation For Other Sector In Exchange For A Tour. For A Day Trip Or On The Higher Side Two Or Three Days Depending Upon The Actual Expenses Incurred.
Even After The Tour Is Commenced And The Guest By Any Reason What So Ever Changes The Mind In That Case Even Full Amount Is Forfeited.
If The Group Is Booked For 02 Nights Or More And They Prepond Or Cancel Or Short List By A Night Or Two In That Case Also The Full Amount Will Be Forfeited.

If The Roads Are Block & Not Possible To Ply & Is Cancelled ?

If The Roads Are Block In Advance It Will Be Informed To The Group Accordingly Before Hand And If They Tour Is To Be Cancelled In That Case A Nominal Amount Of Inr 3000.00 Is Charged.
If After The Commencement Of The Tour If There Is A Road Blockage And The Tour Is To Be Cancelled In That Case We Would Try To Make The Necessary Arrangement To Transship The Group In Another Vehicle And Extra Cost For The Same Is Not Levied On The Group.
In Case If The Roads Are Block And The Group Cannot Be Transit In That Case We Would Levied One Night Amount Forfeited And The Same Is Worked Out On Prorate Basis.

 

Extension Of The Program Further During Tour
While In Lachen Or Lachung, If The Program Is Extended Chances Are Very Less We Could Cope It As All The Required Formalities And Bookings Is To Be Done From Our Gangtok Office Only. So It Will Not Be Possible At That Stage.